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small strings

Traditional and contemporary stringed instruments

crafted in Northumberland


Terms and conditions

Privacy Policy

Your privacy, as a viewer of our website, enquirer or client, is important to us.

When you supply us with your personal information (e.g. your name, email address, postal address, telephone number), we will use it only to pursue our legitimate business interests, in particular to supply you with information or goods that you have requested. We keep your personal information only for as long as necessary to enable us to do so. 

We never share personal information with third parties, and we do not have a mailing list.

Our website includes links to other websites. Should you use a link, we cannot be responsible for the protection and privacy of any information which you provide to other sites, and such sites are not covered by this privacy statement.

Guarantee

All instruments are fully guaranteed, to the original purchaser, for defects in materials or workmanship.

The guarantee does NOT cover accidental damage (including damage caused by heat, humidity or neglect — see below on caring for your instrument), strings, fair wear and tear or shipping.

For any work carried out on an instrument under guarantee, postage must be paid by the purchaser.

Commissions

All commissions are made to an agreed price and, at the time of order, we will give you an estimated completion date.

A 10% deposit is required to confirm your order before we start making your instrument, and the balance is payable upon completion. The instrument remains the property of Small Strings until the balance has been paid in full.

Caring for your instrument

Wood is a natural product, and extremes of temperature or humidity may cause damage. At the risk of stating the obvious, don't put your instrument near a radiator or any other type of heat source; don't leave it under a strong lamp or light or — even worse — the sun; and avoid extreme changes of temperature and humidity. And never leave it in a car parked in the sun.

Wood and the environment...

Although demand at the moment is very much for ‘exotic’ timbers like rosewood and mahogany, we believe that it is vitally important to protect and preserve sensitive environments such as rain forests, and therefore use alternatives when possible, and do our best to ensure that other wood we use comes from well-managed FSC-certified forests. We also use locally grown timbers, such as walnut and sycamore (close relative of maple — ideal for mandolins and fiddles). 

In years gone by, luthiers made instruments from the timbers they could obtain locally — for example, violin makers in Eighteenth Century London used sycamore, London plane and pearwood, in and amongst other timbers. Now much sought-after, these great instruments can be said to be ‘truly British’. Our long-term aim is to emulate the luthiers of years gone by, sourcing and using only locally grown timber.

As individuals and as a business, we aim to live and work with minimal carbon footprints. 


 
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